Data & Privacy
Your privacy matters to us. This Privacy Policy explains exactly what personal data arion games collects from Filipino players, how that data is used, and the steps we take to keep it safe. Reading this page takes just a few minutes and gives you a clear picture of your rights as a registered user on our platform.
What We Collect
When you create an account on arion games, we collect the personal details you provide during the registration process. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We use this information to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your player account correctly. Your registration data is also used to communicate important account updates, security alerts, and service notifications. We do not use your registration details for unsolicited marketing without your consent.
Every deposit and withdrawal you make on the platform generates a transaction record that we retain for regulatory and security purposes. This includes the amount transacted in Philippine pesos, the payment method used, the date and time of the transaction, and the outcome. We do not store full payment card numbers or complete e-wallet credentials on our servers — sensitive payment details are handled by our verified payment processors. Transaction records help us investigate disputes, detect unusual activity, and comply with anti-money laundering obligations under Philippine law. You can review your own transaction history at any time through your account dashboard.
When you access arion games through your mobile device or browser, we automatically collect certain technical information to help us deliver a smooth and secure experience. This includes your device type, operating system version, browser type, IP address, and general location data derived from your network connection. We also record which pages you visit, how long you spend on each section, and which games or features you interact with most. This usage data helps our team identify technical issues, improve platform performance, and tailor the experience for Filipino players. We do not use device data to identify you personally beyond what is necessary for security and fraud prevention.
If you contact our support team with a question, complaint, or request, we retain a record of that communication along with any information you provide in the course of resolving your issue. This helps us track the progress of open cases, maintain consistency when you follow up, and improve the quality of our support service over time. Communication records may include messages sent through the platform, email correspondence, and notes made by our support staff. We handle all support data with the same level of care as your account information and do not share it with third parties except where required to resolve your issue or comply with a legal obligation. If you have a question about how your support data is stored, you are welcome to ask our team directly.
How We Use It
arion games processes your personal data only for the purposes described in this Privacy Policy and only to the extent necessary to fulfil those purposes. The primary reason we collect your information is to operate your account, process your transactions, and provide you with access to our games and services in the Philippines. We also use your data to verify your identity and age, detect and prevent fraud, and comply with our legal and regulatory obligations under applicable Philippine law. Where you have given us consent, we may use your contact details to send you relevant updates about new features, promotions, or changes to our platform — you can withdraw this consent at any time by updating your account preferences. We do not sell, rent, or trade your personal data to any third party for their own marketing purposes, and we never will.
In some cases, we may share limited data with trusted third-party service providers who assist us in operating the platform — for example, payment processors, identity verification services, and technical infrastructure providers. These partners are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to law enforcement or regulatory authorities in the Philippines if we are legally required to do so, or if we believe disclosure is necessary to protect the safety of our players or the integrity of the platform. Any such disclosure is made only to the minimum extent required and is documented in our internal records. If you would like more detail about the specific third parties we work with, please contact our support team.
Managing your registration, login security, and account settings across all devices.
Detecting suspicious activity and protecting your account from unauthorised access.
Meeting our obligations under Philippine data protection and gaming regulations.
Analysing usage patterns to make arion games faster and easier to navigate.
Sending you important updates about your account, transactions, and platform changes.
Monitoring play patterns to support player wellbeing and apply protective measures where needed.
Your Rights
As a registered player on arion games, you have clear rights over the personal data we hold about you, in line with applicable Philippine data protection law. You have the right to request a copy of the personal information we hold on your account, and we will provide this to you in a readable format within a reasonable timeframe. If any of your personal details are inaccurate or out of date, you have the right to ask us to correct them — simply contact our support team with the relevant details and we will update your records promptly. You also have the right to request that we delete your personal data in certain circumstances, such as if you close your account and there is no longer a legal basis for us to retain it. Please note that some data may need to be retained for a minimum period to comply with our regulatory obligations, even after your account is closed.
You have the right to object to certain types of processing, including direct marketing communications, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before the withdrawal. If you believe that your data has been handled incorrectly or that your privacy rights have been violated, you have the right to raise a complaint with the relevant Philippine data protection authority. We take all privacy concerns seriously and will investigate any complaint you raise with us directly before escalation becomes necessary. To exercise any of your rights, please reach out to our support team using the contact details available on the platform — we aim to respond to all data-related requests within 30 days.
Request a copy of all personal data we hold about your account at any time.
Ask us to update any inaccurate or incomplete information linked to your account.
Request removal of your personal data where there is no longer a legal basis for retention.
Opt out of direct marketing or object to processing based on legitimate interests.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or how arion games handles your personal data, our support team is ready to assist. You can also visit our FAQ page for quick answers, or head to the Register page to create your free account and start playing today.